We happily accept returns for items unworn and in original condition and packaging within 14 days from date of delivery for an exchange or store credit.
Did your order arrive not up to scratch?
If your order arrives broken or damaged, then please let us know within seven days of receiving it. We are so sorry to hear that, we pride ourselves on beautiful jewellery and happy customers.
We offer a 60 day warranty on all Desiderate products valid from the date of purchase.
The warranty covers manufacturing faults or damage occurring during shipping but doesn't cover neglect or wear and tear.
At our discretion we'll replace or repair your damaged product.
Doesn’t quite fit? No problem, let us know and we’ll swap it over, you’ll just have to cover the postage so we can sort it out and you’ll have your beautiful piece of jewellery in no time.
We offer exchanges or store credit for change of mind including incorrect size choice. We don't refund for change of mind including incorrect size choice. The store credit is not able to be used for postage costs and it has no expiry date.
Except in the case of earrings, which go into your skin, those are yours now as Australian Hygeine Laws prohibit returns or exchanges on pierced earrings.
Afterpay, Zippay, Humm and Laybuy purchases are only eligible for return for credit, not refund. This is because the payment contract is with the credit provider, not Desiderate.
Earrings cannot be returned or exchanged for hygiene reasons.
Sale items are also final, no returns on Sale items.
What to do?
1. Contact us by email with details about the return at firstname.lastname@example.org
2. Download, print, fill in RETURNS FORM
3. Return the product to us, including the Returns form.
4. We'll check the product is in original condition and provide store credit.
Who pays for Postage?
If you change your mind or need to change the size, you need to pay for the postage, if a product arrives damaged Desiderate will cover the return postage.
How will I be refunded if my piece arrives damaged?
You will be credited back to the original payment source.
Remember, you are responsible for safely packaging your return to ensure we receive the product in as new condition, we suggest you make sure your return parcel has tracking as we're not responsible for a parcel not reaching us.
**Returns for change of mind or choosing the wrong size are responsible for postage both ways.
**RETURN FORM MUST BE INCLUDED WITH RETURN
Click this RETURNS FORM link to download it.
Then print it, fill it in and include it with your return
PO BOX 851
Please note: you have 14 days to return exchanges to us from date of receiving the item (or it being delivered to the post office). Any exchanges or returns after 14 days are null and void.
We aim to process returns within 5 business days of receiving them and often much faster. Once your return is processed we'll contact you via email with the details.