FREQUENTLY ASKED QUESTIONS
Yes. Just go to our homepage and click 'Gift Cards'. We provide gift vouchers for any value from $10.00 up.
How long does it take to receive my order?
We dispatch orders as fast as possible because we know you can't wait to receive it. Orders received before 9.00 am are dispatched same day.
What size bangle am I?
We have an article about how to choose the best size bangle here
What Is my ring size?
We have a size chart on the website and it's easiest to measure the inside diameter of a ring that fits.
This is where you'll find your ring size.
As soon as your jewels leave, our system automatically sends you a shipping confirmation email with your Auspost tracking number.
Click on the tracking number and you can access to-the-minute location information of your order.
If you don't see the email, please check your junk or promotions folders.What can I do if I order the wrong size?
We can exchange sizes for you on NON-Sale items within 7 days of purchase. You are responsible for postage on the replacement.
Please download the Returns Form from our website and see all the details here: https://desiderate.com.au/pages/returns
Return your piece in original condition and packaging with the completed form to
Returns - Desiderate Jewellery
15 Bath Street
All returns must be in original condition and we reserve the right to refuse exchange if the item is not returned in original condition. Contact must be made within 7 days when requiring an exchange.
Please note: There are no exchanges on SALE items. All on sale purchases are FINAL.
Can I Return Or Exchange Something I bought On Sale?
Sale items can’t be returned or exchanged, so purchase with care. That said, you are getting a great deal and you can always gift it to someone else if it’s not for you.Can I return earrings?
We have a small range available at Thirroul Collective in Thirroul NSW.
See the details here
On our website we have detailed descriptions and measurements and photos so you can be sure of what you're buying.
Is your jewellery solid silver or plated?
We have pieces to suit all price points and sometimes you want a forever piece, sometimes a fashion item or small gift. So we have both high-quality solid sterling silver pieces and also pieces made with a silver overlay.
All items are clearly described so that you know what you're getting.
Here's an article I wrote so you know the difference here: https://desiderate.com.au/blogs/all-things-desiderate-blog/what-s-the-difference-between-sterling-silver-silver-overlay-and-silver-plated-jewellery